Shipping Policy

Last Updated: April 5, 2025

At Shopimog, we strive to deliver your orders quickly, safely, and reliably. Below are the details about our shipping process, delivery timelines, and policies. For returns or refunds, please review our Return Policy.

1. Shipping Options

• Domestic (U.S.): Affordable and reliable shipping via USPS, FedEx, or UPS.
• International: Available to most countries. Exclusions apply (e.g., embargoed regions).
  • Free Shipping: Eligible orders over $50 (U.S. only). Terms are displayed on product pages and at checkout.

2. Order Processing

• Domestic Orders: Processed within 2 business days (Mon–Fri, excluding holidays).
• International Orders: Processed within 5 business days.
• Cut-off Time: Orders after 2:00 PM PST start processing the next business day.
• Peak Seasons (Holidays/Sales): Allow 3–5 extra days for processing. We’ll email delays proactively.

3. Delivery Estimates

Domestic (U.S.)

• Standard Shipping: 3–7 business days after processing (free over $50).

International

• Standard Shipping: 10–20 business days after processing (varies by destination).
  • Regional Estimates:
    • Europe: 10–14 days
    • Asia: 12–20 days
    • Other regions: Contact us for details.

Note: Delivery times exclude processing and unforeseen delays (e.g., customs, weather). Track your order in real time (see Section 5).

4. Shipping Costs

• Domestic: Calculated by weight and destination. Final cost shown at checkout.
• International: Varies by country and package size. Duties/taxes are the recipient’s responsibility.
• Free Shipping Promotions: Clearly labeled on product pages and during checkout.

5. Tracking & Support

• Tracking Number: Sent via email once your order ships. Updates appear within 24 hours.
• Need Help? Contact us at hello@shopimog.com or visit our Help Center.

6. Lost, Damaged, or Stolen Packages

• Lost in Transit: Contact us if your order exceeds the estimated delivery window. We’ll locate it or replace/refund.
• Damaged Items: Notify us within 7 days with photos of the item and packaging.
• Stolen/Missing “Delivered” Packages: We’ll assist with carrier claims, but replacements/refunds depend on carrier policies and local laws.

7. International Shipping Details

• Customs & Duties: Fees vary by country and are your responsibility. Check local regulations before ordering.
• Fulfillment Origins: Items may ship from U.S., Asia, or EU warehouses. Origin displayed at checkout.
• Prohibited Countries: Restrictions apply (e.g., sanctioned regions). If unavailable at checkout, contact us.
• Refused Shipments: No refunds if you decline customs fees.

8. Address Accuracy

• Verify your shipping address at checkout. We can’t redirect shipped orders.
• Returned Orders: Reshipping fees apply for incorrect/incomplete addresses.

9. Bulk/Wholesale Orders

Contact hello@shopimog.com for custom shipping rates and timelines.

10. Peak Season Updates

Expect 3–5 business day delays during holidays (Black Friday, Christmas, etc.). Order early!

11. Contact Us

Please do not hesitate to contact our customer support team if you have any queries or concerns about your order or our delivery services. We are available to assist and make sure you have an outstanding experience with Shopimog.

In case you have any questions, feel free to reach out via:

• Email: hello@shopimog.com
• Phone Number: +1 ‪(909) 293-9138‬
• Customer Support Office: 1907 Sheridan St, Los Angeles, CA 90033, US
• Hours of Operation: 9:00 AM to 6:00 PM PST Monday through Friday

Thank you for trusting Shopimog!